Author Archives: greysagecrm

Handle Shipment within CRM

Need to see the Item Quantity as well as handling its Shipment quantity.Are you willing to handle the shipment quantity within CRM in from Line Item grid? Solution:From Opportunity Context under Order Details tab group we will add a new tab named “Shipment”. Here, user will be able to view the Order header and Order… Read More »

Globally scheduling the cases across users

Are you willing to find Cases categorized on the basis of User?Would you like to provide the user a feel like Calendar; while accessing Cases? We have a workaround which will help you to search the cases on the basis of user and its status. Also it shows pictorial representation of Cases you see in… Read More »

Time and Billing for Cases

Need to identify whether a recently closed case is billable or not?Want to create a report for cases which are billed on hourly basis?Solution:Now it is available in Sage CRM that a particular case is billable or not on the basis of some rules set by the admin. It calculates time duration by the time… Read More »

Upload Attachment to a particular Case.

Need to store information against a particular case in file format? Want to upload an attachment for the case? Looking for Library against Cases? Solution: We have a tool, which provides a button say “Upload a File” which is visible on screen once the Case has been saved. Whenever user clicks on this button a… Read More »