Below shown is the Standard Email screen in SageCRM. As you can see there are two buttons Send Email and Send Using Outlook. Now the scenario is, I want to remove the Send Email button on the New Email screen and also stop filing email communications in CRM. For the first part of the requirement… Read More »
In my previous blog I had explained how this can be done in standard way. https://www.greytrix.com/blogs/sagecrm/2012/10/20/remove-unwanted-phone-email-fields/ Bu what if you want to just hide the unwanted fields in the Phone/Email tab and not remove them? Same can be done by implementing JavaScript as explained below. Here are the installation instructions. 1. Create a ClientFuncs.js file… Read More »
In Sage CRM, if we create a new company or person, there is a phone and email section to store the phone and email details. This screen is designed in order to capture all the phone details that are possible. However what if some details are not required like Pager details, nobody uses it anymore.… Read More »
Whenever we design email features in Sage CRM it’s always a hectic job to test it using actual scenarios. We can’t even use our organizational email servers as a small issue may lead to inboxes flooded with junk e-mails. So there has to be a simple approach to do this. In this blog post I… Read More »
In Sage CRM, we can send an Email by using the Send E-mail button available on email screens. There are two buttons available here. One is Send E-mail and another is Send using Outlook. I wanted to remove Send Email button and keep only Send using outlook. Below are the steps I followed for my… Read More »
Sending an email to stakeholder is quite a straight forward task in CRM. We can simply follow below steps to get the work done. 1) Log into Sage CRM. 2) Right click on New button. 3) Select New Email option from list. 4) Select the From Email address. 5) Enter the required Email address details in To and CC field.… Read More »
In most of the organizations, complaint or request management is email based. In this case it is very much necessary to have tracking parameters to search such email communications like Interaction Id’s, Reference Id’s etc. This helps us track the communications logged by customer as well as responses sent for the same in CRM system.… Read More »
Have you ever thought of creating a Lead in sage CRM for every incoming email? Normally, when an Email is filed in CRM, only a communication and a case are created, no lead. To achieve the same in CRM what we can do is that we can modify the default js file which will handle the… Read More »
