We are in the service and product development for IT industry for close to 13 years now. Although we are the best in the industry we are not Gods. What I mean to say is that, we too have occasional support cases for our SageCRM integration and migration products. From an end users perspective there… Read More »
Consider a scenario where user wants to display records of SSA field by just entering a letter in text area. What we do usually to find records in SageCRM? We click on finder button to display values of SSA field if user can entered any values in SSA field which is little bit time consuming… Read More »
In CRM, URL of a Case’s Summary Screen will look something like given below. “http://localhost/crm62/eware.dll?&Act=281&Mode=1&CLk=T&Key0=8&Key1=43&Key2=57&Key8=46″>” If you will paste this URL into browser and then hit the Enter Keyword, CRM login screen appears. After entering the User Name and Password, when you click on the Log On button, it will redirect you to Case Summary… Read More »
To enable Self Service for the Person from CRM, you will need to navigate to the Self Service tab under the Person context. Then you can check the Self Service Enabled checkbox which is available on the Self Service Details screen and click on save button in order to activate the Self Service for that… Read More »
CRM provides functionality for the Users to log into the screen of their choice. This setting can be changed from the User preference area of CRM. However, the same is still not achieved in Self Service Support Site for the Self Service users. Whenever Self Service users login to the support site they may see… Read More »
Usually in SQL, date gets saved as ‘2009-07-27 00:00:00.000’ but when we run the query or call date from any application the SQL gives us the date in desired format like ’07/27/2009’. How does it work? SQL has set of formats according to the different languages for example ‘British’, ‘Dutch’, ‘German’, ‘English’ etc. By Default… Read More »
FOP i.e. Formatting Objects Processor is one of the very efficient print formatter driven by XSL formatting objects. It is an application which is based on JAVA that reads a formatting object tree and then converts it to the desired output format according to the requirement and parameters we specify. The formatting object tree can… Read More »
Upgrading SageCRM to 6.1? Attention: – few nVarchar fields in SageCRM 6.0 are now Changed to nText in SageCRM 6.1 During a development session at our end, we came to know about these changes in SageCRM v6.1. Some of the fields from table Custom Captions were of type “nVarChar” up to version 6.0 of SageCRM.… Read More »
As per the standard Sage CRM functionality, Company (any Standard Entity i.e. Person, Communication, Lead, Opportunity, Cases) search screen retains results when user navigate away from the search screen and return to it. Bur this is not applicable for any custom entity search screen. Custom search screen does not display search results when user navigates… Read More »
Consider a scenario when there is a relation between 3 fields like Company, person and opportunity. Now in SageCRM, we need to display the values in that dropdown fields. There can be 2ways to achieve this: 1. By using SSA field of standard CRM functionality.2. By using selection list and fill it run time using… Read More »
