GUMU™ Salesforce Tricks & Tips – SSL Certificate Error

By | August 22, 2019

In this blog we will discuss the error that the users encounter while testing the connection from the respective Salesforce Org to their Sage ERP system while clicking the “Test Connection” button on the Configuration Module.

The same error can be encountered when you try to access the real-time functionalities like “ERP Customer Details” or while “Promoting an Account” from Salesforce to Sage ERP.

Read more: Salesforce Integration with Sage ERP

To check the connection between your Salesforce Org. and Sage ERP, click on the “Test connection” button present in the Configuration Module of the GUMU Settings.

User will receive the following error if your SSL Certificate is either Expired or not installed on their server hosting the Sage SData web service URL.

Error: Exception:PKIX path check failed

You will come across the same error if you try to access any real-time GUMU™ functionality, For e.g.: On clicking the “ERP Customer Details”, the “http Status code” would be 101

It will display the following error if you try to access any real time information in your Salesforce org.

Status Code:101
Error:Error:System.CalloutException:javasecurity.cert.CertificateException:No subject alternative DNS name matching not found

This error occurs when the SSL Certificate is either expired\not installed on your server. The error will be resolved by simply adding or upgrading the SSL certificate on the server. Kindly ask your IT Team to install/upgrade the SSL Certificate if they haven’t. After the Certificates have been installed the connection will be established again and you can access the GUMU™ functionalities uninterruptedly.

We hope you may find this Blog resourceful and helpful. if you still have concerns and need more help, please contact us at

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Greytrix – a globally recognized and one of the oldest Sage Development Partner and a Salesforce Product development partner offers a wide variety of integration products and services to the end users as well as to the Partners and Sage PSG across the globe. We offer Consultation, Configuration, Training and support services in out-of-the-box functionality as well as customizations to incorporate custom business rules and functionalities that require apex code incorporation into the Salesforce platform.

Greytrix has some unique solutions for Cloud CRM such as Salesforce Sage integration for Sage X3Sage 100 and Sage 300 (Sage Accpac). We also offer best-in-class Cloud CRM Salesforce customization and development services along with services such as Salesforce Data MigrationIntegrated App developmentCustom App development and Technical Support to business partners and end users.
Salesforce Cloud CRM integration offered by Greytrix works with Lightning web components and supports standard opportunity workflow. Greytrix GUMU™ integration for Sage ERP – Salesforce is a 5-star rated app listed on Salesforce AppExchange.

The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.

For more information on our Salesforce products and services, contact us at We will be glad to assist you.

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