How to resolve the error “Field not expected into group” for Sage X3-Salesforce Integration

By | January 22, 2024
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The purpose of this blog is to offer a resolution for the “Field not Expected into Group” error in Sage X3 Salesforce Integration. In the intricate integration setup between Salesforce and Sage X3 ERP, encountering errors during entity record promotions can disrupt the smooth flow of data.

How does the error “Field not expected into group” occur?

This error “Field not expected into group” commonly arises when trying to promote entity records (such as Customers, Contacts, or Orders, etc.) from Salesforce to Sage X3 ERP. Regardless of the particular entity, adhering to the provided steps can successfully address and resolve this issue.

Error Field not expected into group
Error while promoting Sales Order

Note: In this instance, we are illustrating the resolution of this error specifically during the promotion of a Sales Order entity record from Salesforce to Sage X3 ERP. Nevertheless, these steps can be modified and implemented for other entities encountering a comparable error in their promotion processes.

Steps to follow in order to rectify the error

  • Access the Sage X3 ERP system.
  • Open the Web Services for the particular entity.
Web Services for the Sales Order Entity
Web Services for the Sales Order Entity
  • Navigate to the Mapping tab and search for the field that is mentioned in the error.
Search for field
Search for the field
  • Verify the group assignment linked to the field and ensure it corresponds with the group name mentioned in the error message.
Problematic field with wrong group
Problematic field with wrong group
  • In case of a discrepancy between the group name mentioned in the error and the actual group to which the field belongs, modify the group name in the mapping to align it with the correct group name indicated in the error message.
Field with the correct group
Field with the correct group name
  • After rectifying the group assignment for the field, save the adjustments in the Web Services settings and make sure to publish these changes.
  • Following the saving and publishing of the modified settings, attempt to promote the affected entity from the source to Sage X3 ERP once more.
  • With the corrections implemented, the entity record should now undergo successful promotion without encountering the “Field not Expected into Group” error.

By following the above blog instructions, you will be able to learn How to resolve the error “Field not expected into group” for Sage X3-Salesforce Integration.

More details about the Product are available on our website and Salesforce AppExchange.

We hope you may find this blog resourceful and helpful. However, if you still have concerns and need more help, please contact us at salesforce@greytrix.com.

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