‘win32 error. code: 1. incorrect function’ is one of the most forbidding error found in Sage CRM 7.x history under Reports section. It is usually found when you try to extract any of the report from CRM in PDF format. Recently we encountered the same issue for one of our clients. However, We were lucky enough to get rid of it which is as explained below.
New Stuff: Create log file using .net API
While investigating this issue, I found various suggestions such as:
- Increasing the Desktop size limitation from CRM so that huge amount of data can be generated.
- Re-install Sage CRM, but only IIS Aliases.
- Re-installing/installing Java.
But the one which lead me to exact error definition was executing FOP.bat file from command line. Since we all know that FOP is called via a batch file (FOP.bat) and this in turn calls the Java application that reads a formatting object (FO) tree and renders the resulting pages to PDF. So on executing FOP.bat file from command prompt I faced the below error.
On examining the FOP.bat file I found an incorrect path that was referring to JRE folder.
We have replaced the path with one which referred to the JRE folder; located within the CRM’s services folder and gave an IISRESET.
And that was it, my report’s Export to PDF issue was resolved.
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