Integrating enterprise customer database with computer telephony systems to provide prompt customer response each time.
Communication with Clients or Business Partners through telephones, emails, and chats is an indispensable part of businesses for offering cutting-edge services and closing deals. Managing customer communication is a hassle unless you have an integrated system wherein all the details of your clients are visible on a single console while attending these client communications.
Sage CRM CTI Framework, a single integrated console allows enterprises to leverage existing Sage CRM technology. Whenever a service agent answers a customer call, crucial data such as call logs, support tickets, orders, payment history of the customer is readily available on the agent’s desktop while responding to the customer’s service request. Moreover, auto-logging events of the call as they go, and creating communications in the system assists the service agent in generating meaningful insights from the customer interaction. In case of a call drop, an interactive communication area allows redialing without manually punching the customer’s number.
Thus, Greytrix Sage CRM CTI Framework is a versatile system that helps you in mapping your business process with your telephone lifecycle.
Operational benefits of Sage CRM CTI Framework
- Save crucial time of service agents and shorten response time
- Flexible open ended infrastructure for easy customization and is scalable with your Sage CRM.
- Boost employee productivity
- Reduce costs
- Improve after call work
- Better uniformity in documentation and analytics
Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.
Greytrix has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3), Sage Intacct, Sage 100, Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework.
For more information on our integration solutions, please contact us at [email protected]. We will be glad to assist you.