Sage CRM’s Quick find allows users to search for key terms across single-line text, email address, and URL fields on all company, people, case, opportunity, lead, solution, communication, order, quote, and custom entity records at once. Since the Quick find helps with the results from various entities; many a time’s users face the situations where the search result records start or display the same name in the list.
Due to similar name as it becomes difficult for the user to identify the desired record, they are not able to quickly navigate or open the correct record summary as shown in below image.
For such instances we have come up with a solution that will help to increase width of Quick Find Results drop down. Below are the steps that you need to follow:
1) Go to “\\WWWRoot\js\app\features \newuisearch.js”.
2) Open file in Notepad editor and Search the “crm.trimFieldWithEllipsis(SolrSearch. addTranslation(item.content), 30)” or go to line number 90. You have to modify the trim value from 30 to a bigger value. It will extend the length of the string that’s shown in the results. Save the file.
3) After making above mentioned changes. Go to “\\WWWRoot\Themes\” folder. There will be a file named as ergonomic.css.
4) Open file in Notepad editor and Search the “.er_dropdown_search_results” or go to line number 4310. You need to increase “width” as per your requirement. Once done, Save file and close the file.
5) Run IISRESET command.
After making above changes, results from the quick find drop down will be displayed below.