The new Self Service Portal is taking Sage CRM to the next level. With the help of this portal you can provide your customers with anytime, anywhere access to resources and information. Customers can log into New Self Service portal and typically perform following tasks:
- View Account Information: They can view the cases logged through New Self Service.
- Report a Problem: Customer can report a problem using Create Case/Ticket functionality
- Request a Product Information: Customer can request a product information through Newsletter functionality available in Self Service.
From the release of Sage CRM 2019 R1, a new version of self service has been launched. Below is the screenshot of the same.
For one of our customer, we have installed Sage CRM 2019 R1 and integrate it with Self Service portal. As per the Customer’s requirement, we modified standard new case screen and added few additional fields as per mention in below screenshot.
As you all know, Close By field is a date field in Sage CRM. But, in Self Service Portal, it is showing as text field and you need to convert the same into date field manually in order to view calendar control. Follow below steps to do the same.
- Copy “jquery-ui.min.js” file from “<CRM Directory>\<CRMName>\WWWRoot\js\lib\” folder to “<CRMSelfservice Directory>\script\client\” folder.
- Copy “jquery-ui.css” from “<CRM Directory>\<CRMName>\WWWRoot\Themes\jquery\” folder to “<CRMSelfservice Directory>\css\” folder.
- Copy “calCalendar.gif” image from “<CRM Directory>\<CRMName>\WWWRoot\Themes\Img\Ergonomic\Buttons\” folder to “<CRMSelfservice Directory>\gif\” folder.
- Open “mc_client.js” page from “<CRMSelfservice Directory>\script\client\” folder. Add below code in “MC_setpage()” function.
- Open the “Index.asp” page from “<CRMSelfservice Directory>” folder.
- Write below lines in the <head> section as shown below.
After doing above changes you will be able to view the calendar control for date field.
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