Disable find screen Hyperlink on recent List of Sage CRM

By | September 4, 2020

In today’s rapidly growing world of technology, people tend to look out for features within a system that would help with the output with less number of actions and a quick response time. The bigger the process flow to get a desired output, the more the time consumed. By keeping the main focus on this point, Sage CRM has always tried to deliver many such user-friendly features that will be termed eye-catchy for its users.

One of such features of Sage CRM is the Recent list. Recent list is considered as one of the point to search or open a particular record in CRM. The main agenda of Recent list is to make the records or transactions recently visited or recently opened by the users readily available within the list. This in turn helps to save the time of the user working on it as one can directly jump to the summary of specific entity’s record, rather than first opening the Find screen, searching the data/record and then navigating to the summary screen.

Not only this, but the Recent list has been termed flexible enough to easily move to a specific entity’s search screen by clicking on the Entity name; since it is readily available for all the standard entities of CRM such as company, person, cases etc. Apart from this, it is quite easy to enable the record entry in recent list for Custom entities.

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One of our clients had a requirement of restricting some of the users with the Opportunity search screen in their system.

Find Opportunity Option is Hidden
Find Opportunity Option is Hidden

Doing so was feasible with the help of some SQL conditions on the system menus; however these users were still able to open the Opportunity search screen and get a view of all the records. That was done with the help of Recent list. As mentioned above, clicking on the Entity name from the recent list also had the provision to open up the Entity search screen and it was exactly what helped user’s get through it.

Find screen hyperlink for opportunity entity
Find screen hyperlink for opportunity entity

To restrict them, we had to disable the Opportunity find screen hyperlink available on the Recent list with the help of below steps –

  1. Create a new js page with the proper name and add the below code into the js page. Refer below screen shot for your reference.
js page for disabling hyperlink
js page for disabling hyperlink

  1. Now go to the below path and add the js file created in first step: Drive:\Program Files (x86)\Sage\CRM\InstanceName\WWWRoot\js\custom\
  2. Once done with above two steps, ask all users to clear the browser’s cookies.
  3. Now login into the CRM and go the recent list, you can see that the Find screen hyperlink is disabled for opportunity entity on recent list. Refer below screenshot for the same.
Disabled Find screen hyperlink for Opportunity Entity
Disabled Find screen hyperlink for Opportunity Entity

In this way, we managed to disable the Opportunity Find screen hyperlink on recent list. One can easily disable Find screen hyperlink for any other standard entities like person, company, lead, cases etc. or even custom entities as well using the same logic in Sage CRM.

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