Enabling Secondary Entities for Escalation

Sage CRM has provided wonderful features to automate tasks like sending mails or notifications etc using Escalation. We can send automated emails through implementing business rules using escalation service in SageCRM. Have you ever been thought about sending automated emails or setting escalation rules for secondary entities in CRM? Recently I had come up with… Read More »

Identity increment in CRM tables

Primary keys in SQL tables allow us to uniquely identify the rows. These keys also allow us to establish the relationship between tables based on foreign key-primary key concept. Though we can have different id field names in CRM tables, the standard primary key feature is well maintained with field names like “_” (e.g. Case_CaseId).… Read More »

Use SageCRM on your Terms

Whenever I install SageCRM there is a screen in the installation wizard which we mostly tend to ignore and move on. I am talking about the terms and conditions screen. The terms and conditions that you see are Sage Terms and Conditions for using the SageCRM product. These terms and conditions are applicable to the… Read More »

On TOP of the List

Just finished reading an article on “Super Wheels” on the internet. The cars pictured on the article look awesome. All through the article there was a shiny pictures of cars and then how fast it could go, the other technical specifications etc. I did not bother to read the cost as it looked to be… Read More »