While converting transactions sometimes we receive error message, “No recall information found”.
In this blog we will describe the possible solution to solve this error. This error may occur due to the target transaction definition does not list the source transaction definition in its ‘Can be converted from’ table. So you will need to open the target transaction definition and use the drop-down list in the Can be converted from table to select the source transaction definition, and click Save.
For example, if you are trying to convert a sales order to a sales invoice, open the sales invoice transaction definition and select the applicable sales order in the Can be converted from table. Below are the steps mentioned to achieve this:-
Go to Order Entry > Click on Setup > Click on Transaction Definition > Click on Add button and define configuration for Sales Order Transaction.
Using drop down select Sales Order. For example, if a certain sales invoice is always created from a sales order, select the sales order in this table in the applicable sales invoice transaction definition. Click the plus icon to add rows to this table to accommodate multiple transaction definitions. Click the trash can icon to remove a row.