Solution to License Issue in Sage 300 ERP

By | May 26, 2017

While working with Sage 300 environment, many times we encountered an issue related to product license.

New Stuff: Difference between Sage 300 Portal and the new Web Screens

Going further, in this blog we will discuss the solution of this issue in details.

Error log message

How to Resolve:

1. We have to check Sage 300 Shared Data directory path in the registry, (Go to Start, Run and type regedit).

Run command with regedit

32-bit environments:-

64-bit environments:-
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ACCPAC International, Inc.\ACCPAC\Configuration

Registry editor

2. Confirm the same location should be displayed in the registry if it is being accessed from a workstation(s) that can open a company successfully.

3. Check the user permissions for the Sage 300 Shared Data directory. Windows user accounts must have full access to the folders and sub-folders.

Note: The above steps have resolved a majority of these issues. In some cases, there is a second registry key in the HKEY_CURRENT_USER\Software\ACCPAC INTERNATIONAL, INC. that is causing the error.

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Greytrix offers unique GUMU™ integrated solutions of Sage 300 with Sage CRM, and Magento eCommerce along with Sage 300 Migration from Sage 50 US, Sage 50 CA, Sage PRO, QuickBooks, Sage Business Vision and Sage Business Works. We also offer best-in-class Sage 300 customization and development services and integration service for applications such as POS | WMS | Payroll | Shipping System | Business Intelligence | eCommerce for Sage 300 ERP and in Sage 300c development services we offer services such as upgrades of older codes and screens to new web screens, newer integrations using sdata and web services  to Sage business partners, end users and Sage PSG worldwide. Greytrix offers over 20+ Sage 300 productivity enhancing utilities that we can help you with such as GreyMatrixDocument AttachmentDocument NumberingAuto-Bank ReconciliationPurchase Approval SystemThree way PO matchingBill of Lading and VAT for Middle East.

For more details on Sage 300 and 300c Services, please contact us at We will be glad to assist you.