How to resolve ‘Wrong Sage X3 database name’ – Troubleshooting Tips

By | October 30, 2017

GUMU™ for Sage CRM – Sage X3 integration is a real-time bi-directional link where user can update the information from Sage CRM to Sage X3 and vice versa. In GUMU™ for Sage CRM – Sage X3 integration, user can sync all the customers, products from Sage X3 to Sage CRM using Import process. Sage CRM user can see all the invoice history data and open orders sales data from Sage CRM on real time basis.

New Stuff: Pre– Requisites for installing GUMU for sage CRM- Sage ERP X3

Today in this blog, we will discuss about error message which user may come across while configuring the Sage CRM with Sage X3 using GUMU integration.
Error Message :-
While configuring GUMU™ for Sage CRM – Sage X3 Integration from Sage CRM side, user may face a below error message. Please refer below screenshot,
Solution –

  1. Please make sure Sage X3 SQL server is accessible from and Sage CRM SQL server and Sage CRM server.
  2. When new GUMU version is installed, it also installs Linked server with name GUMUCRMX3 in Sage CRM SQL Server. Please check all the parameters provided to above linked server are correct.
  3. The above Error is occurred when Sage CRM is not able to connect with Sage X3 SQL server.
  4. Please check if Test connection of above Link server in SQL is successful. You can test the link server by referring below screenshot. It should return the successful message.
  5. Once the Test Connection of Linked server is succeeded, user can configure GUMU™ Integration from Sage CRM side and above error should be fixed.

If still there are any problems in configuring GUMU™ integration, you can always contact PSG team at

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Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.

Greytrix has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3), Sage Intacct, Sage 100Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework.

Greytrix is a recognized Sage Rockstar ISV Partner for GUMU™ Sage Enterprise Management – Sage CRM integration also listed on Sage Marketplace.

For more information on our integration solutions, please contact us at We will be glad to assist you.