Sage CRM Mobile allows you to work online using a web browser on any mobile device, such as a smartphone or tablet. Each device has a string of text, called a user agent that describes the device to Sage CRM. The user agent contains the version of browser and operating system that’s on the device. Sage CRM interprets the user agent and based on mappings that you’ve set, it displays the associated UI theme on the mobile device.
New Stuff: Controlling Access to Reports in Sage CRM
Recently while accessing Sage CRM via Mobile browser, we have been facing an issue in data loading. We could successfully access the CRM on mobile’s browser and also log in to the account. But, on trying to view previous or existing data, no data was found.
We cross-verified by accessing CRM through a different Mobile device but the issue still remained. We checked the sData and all the Standard Mobile views related/responsible for Sage CRM Mobile access such as mListCommunication, mCalendarView, mOppoListDelta, mOppoList, mPersonAllDetails, and mPersonAllDetailsDelta which returns the data through sData tests but everything seemed to be working fine.
Our next step of debugging was to review the Device table definition of CRM. Here we could find 3 non-deleted records in the table as well as root cause of the issue. As you can see in the below screenshot, the highlighted value is the Device Id based on which the UI theme is loaded in the Mobile browser.
Thus, it should have referred to the Mobile device parameter’s Device Id (i.e. ‘2’) rather than Sage CRM Mobile itself. Thus, we updated the Devi_BasedonDeviceID value (as shown in below screenshot) and after resetting the IIS, issue was resolved.
In this way, we rectified Sage CRM’s Data loading issue on Mobile browser.
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