Sage CRM is used vividly for its key features that is Marketing, Sales and Services. It is consist of various modules which helps users and organization to increase customer interaction and keep their information such as contact details, there interest in particular product.
For log in purpose each user have their own Log on ID and Password. According to logged in user data access can be defined in security rights. Recently one of our client were not able to log in to Sage CRM. When he tried to access the URL, below error was displayed in browser:
Error reads as install file “LogOn.html” and try again, after checking in other CRM folder we found out that file resides at below path:
<<Install Directory>>\<<Instance Name>>\WWWRoot\Img\LogOn\
Then we check the CRM_2018R3 directory folder, “Img” folder was missing, refer below:
“Img” folder from Sage CRM directory somehow deleted. We added “Img” folder in above stated path, then we were successfully able to access the Log In page. Refer below:
If you encounter similar error please check the needful, and if you are facing same issue and adding “Img” folder to your directory make sure you are adding it for same version. For example, if “Img” folder for 2018 R3 version is missing, Later you added “Img” folder from 2020 R1 directory then this may cause disturbance in other functionality. Hope this was helpful!
Greytrix – a globally recognized and one of the oldest Sage Development Partner is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation competence.
Greytrix has some unique integration solutions developed for Sage CRM with Sage ERPs namely Sage X3, Sage Intacct, Sage 100, Sage 500 and Sage 300. We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migration of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes addons like Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework. Greytrix is a recognized Sage Champion Partner for GUMU™ Sage X3 – Sage CRM integration listed on Sage Marketplace and Sage CRM – Sage Intacct integration listed on Sage Intacct Marketplace.
The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.
For more information on our integration solutions, please contact us at email@example.com. We will be glad to assist you.