Sage CRM is used vividly for its key features that is Marketing, Sales and Services. It is consist of various modules which helps users and organization to increase customer interaction and keep their information such as contact details, there interest in particular product.
For log in purpose each user have their own Log on ID and Password. According to logged in user data access can be defined in security rights. Recently one of our client were not able to log in to Sage CRM. When he tried to access the URL, below error was displayed in browser:
Error reads as install file “LogOn.html” and try again, after checking in other CRM folder we found out that file resides at below path:
<<Install Directory>>\<<Instance Name>>\WWWRoot\Img\LogOn\
Then we check the CRM_2018R3 directory folder, “Img” folder was missing, refer below:
“Img” folder from Sage CRM directory somehow deleted. We added “Img” folder in above stated path, then we were successfully able to access the Log In page. Refer below:
If you encounter similar error please check the needful, and if you are facing same issue and adding “Img” folder to your directory make sure you are adding it for same version. For example, if “Img” folder for 2018 R3 version is missing, Later you added “Img” folder from 2020 R1 directory then this may cause disturbance in other functionality. Hope this was helpful!
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