In Sage CRM, we can create a workflow for primary entities. There are five types of workflow rules as: Transitional rule. Global rule. Conditional rule. Primary rule. Escalation rule. We had come across a scenario where we had to progress the workflow based on the some condition. The scenario was like if “Start date” and… Read More »
Recently I came across a requirement from client wherein I have to sort selection fields alphabetically which comprise of approximately 400-450 selection options in it. If it would have been fewer records then probably I would have done it by going into CRM and then change the order of fields at the field level. So… Read More »
Today’s business fundamental is to have everything stored in secure manner. CRM is not out of this. It holds most important customer data and statistics which must not be given up due to loose security. Hence most of the organizations implement SSL on CRM servers to authorize the access to the site and ensure that… Read More »
Recently I encountered a situation wherein I had to fetch records of Views and display the same, but from a database other than the CRM default database. It took some time to think about the way to accomplish my requirement and then after some researching I came up with the solution. The solution to tackle… Read More »
Recently while installing the Standard Mapping Component in SageCRM component manager, I encountered below error. As seen from the error message highlighted above its caused because of missing Clustered indexes on Company and Lead tables. I was a bit surprised knowing the reason of error as Indexes are by default defined on CRM database by… Read More »
Documents tab is available against most of the Sage CRM entities in order to upload the documents. If we want to have the similar feature for Custom entities we have to keep in mind to check Has Documents checkbox while generating Custom entity from the wizard. What if you forgot to check the box and now… Read More »
In Sage CRM, you can see address of Person arranged over multiple lines as shown below. This is because the corresponding view under the Address entity is written as follows. CREATE VIEW vAddress AS SELECT ISNULL(rtrim(Addr_Address1), ”) +’ ‘+ ISNULL(rtrim(Addr_Address2), ”) +’ ‘+ ISNULL(rtrim(Addr_Address3), ”) +’ ‘+ ISNULL(rtrim(Addr_Address4), ”) +’ ‘+ ISNULL(rtrim(Addr_Address5), ”) AS Addr_Street,… Read More »
I see most of the new users/developers training on SageCRM face this question while they work on Appointments and Tasks module. In sage CRM logic used for “Comm_DateTime” and “Comm_ToDateTime” field in Tasks/Appointment is bit difficult to understand. Developers don’t understand how the validation of date range occurs. Here I will explain you how the… Read More »
Have you guys ever experienced such problem where you are not able to view the document uploaded in SageCRM? This problem may occur in different circumstances and would be faced by lot many peoples using SageCRM worldwide. Let me share one such instance I had faced. One day I started my demo machine to setup… Read More »
We all know that updating webservice table field in Custom_tables to “Y” opens the entity for access through the webservices, but can you ask CRM administrator to fire query to do this? Absolutely not. There is relatively simpler way to do this from CRM which is as follows. A) Log In to CRM B) Go… Read More »
