At the year start of 2020 as all ways Sage comes with the latest version of Sage CRM i.e. Sage CRM 2020R1. Which includes many more new features for users in different sections of Sage CRM. As we know the users can add documents for the different entities like Company, person, etc. using drag and drop functionality.
New Stuff: Change color of Error Message in Sage CRM
But till the versions of Sage CRM 2019R2 document drop feature were used with the help of “Active X Plugin” within “Internet Explorer”. All the modern browsers like Chrome, Firefox isn’t using Active X, that support may be added inside the browser extensions.
As we can see there is dedicated option under Documents & Reports Configuration for “Active X Document Drop” within the older Sage CRM versions.
Navigate to Administration -> E-mail and Documents -> Documents & Reports Configuration and Refer below screenshot.
Because of dependency on ActiveX Plugin within “Internet Explorer” many of users unable to use the Document drop feature.
Now, document drop is available for all the browsers supported by Sage CRM including “Internet Explorer” as shown below.
Hope this information help!
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