Error exporting reports to excel in CRM part – 7

By | October 14, 2021

Sage CRM has an easy-to-use reporting tool that lets you edit and create reports. One can also add charts or different types of graphs in the reports extracted from Sage CRM that proves beneficial for the users to perform data analysis. These reports with graphical representation have also proved beneficial for displaying and viewing data on Dashboards. With the help of reporting tool, you can see the report through the CRM application itself as well as you can export the reports in different formats such as PDF and Excel.

New Stuff: Sage CRM 2021 R2: New Dashboard Templates and Reports

There have been many instances where users have faced issue while extracting data in these report formats. We have been discussing various possibilities of one specific report error i.e., ‘Error exporting reports to excel’ in CRM. For various instances of this specific issue, various resolutions have been identified.

In this blog, we are going to discuss the same issue which occurred while extracting reports data in an excel file. Though the medium of this error is the same, this time the error message encountered was different and so was the resolution.

Report's Export To Excel Issue
Report’s Export To Excel Issue

As soon as we faced this error, we checked for all the previous solutions discussed in past years. Below listed are few things which are mainly required to export reports in an excel file, but no luck.

  1. Checked whether a temporary file of report excel is getting generated under WWWRoot/Temp folder
  2. Dashboards are working or not.
  3. Tomcat service is running or not.
  4. We have checked JDBC properties for Tomcat, which is also correctly configured
  5. We have checked the Port under the Web Config file at the below path:
    C:\Program Files(x86) \Sage \<Instance> \Services \IISUtils \CRMRewriter
  6. This port has to be similar to the port mentioned under the Connector port tag of the Tomcat server configuration.

Now since the error message displayed on the screen was different this time; we tried exploring more about the MSXML and how does it impact the functionality of CRM. The MSXML DOM implementation exposes an API containing a set of interfaces for loading and parsing documents, working with document nodes, selecting document fragments, as well as dynamic validation against XML Schemas. When it comes to Sage CRM, one must install MSXML 4 on the Sage CRM server to use Sage CRM Web Services.

After a lot of debugging, we found that msxml parser needs to install to overcome exporting reports to excel file error. You just have to install the msxml setup file on the server where the Sage CRM is installed. Sage CRM provided msxml setup file in the Sage CRM setup file in all versions. Under the “Sage CRM Full Install – EN NA” of any version, you can find the msxml setup file at below path –

C:\Program Files(x86) \Sage\CRM\Utils\EN\xmlparser

Once done with the installation of msxml on the server, you will find that the exporting reports to the excel file is working fine.

In this way, whenever you face export reports to excel issue in Sage CRM due to MSXML; you can easily sort out the issue just by installing MSXML whose setup file which also made available in the Sage CRM setup folder. One just needs to install the setup file on the server where the Sage CRM is installed.

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