Author Archives: greysagecrm

Enabling Secondary Entities for Escalation

Sage CRM has provided wonderful features to automate tasks like sending mails or notifications etc using Escalation. We can send automated emails through implementing business rules using escalation service in SageCRM. Have you ever been thought about sending automated emails or setting escalation rules for secondary entities in CRM? Recently I had come up with… Read More: Enabling Secondary Entities for Escalation »

Use SageCRM on your Terms

Whenever I install SageCRM there is a screen in the installation wizard which we mostly tend to ignore and move on. I am talking about the terms and conditions screen. The terms and conditions that you see are Sage Terms and Conditions for using the SageCRM product. These terms and conditions are applicable to the… Read More: Use SageCRM on your Terms »

Remove Phone E-mail panel from new company entry screen

Very strange for CRM functionality, but for one of our clients we came across the requirement where the Phone and E-mail panels on Company entry screen were required to be removed. They have a process implemented wherein they enter these details afterwards from within Company tab group. This is quite tricky functionality to be achieved,… Read More: Remove Phone E-mail panel from new company entry screen »

Upload document without creating communication

Uploading the requirement and concepts documents for our prospect companies in CRM is something that we do very often. Sometimes the documents count for some of the companies go above 100 considering the multiple opportunities we discuss with them. Well the hitch in this operation is the Create Communication checkbox on new document screen as… Read More: Upload document without creating communication »