In today’s world, where various types of Industry Segments are evolving on the same hand; managing these business with advance level of technology is also meant to be the most prominent or say demanding feature for every mankind. Recently one of our customer who managed the Valuation and Inspection services in the field of Survey;… Read More »
In our previous blog topic we have explained new features about Sage CRM 2014 R2 version. Likewise, this time also we are taking up a feature called pipeline for Case Entity which gives a graphical representation of the data to a user Related Post: Opportunity Funnel in Sage CRM 2014 R2 In the new version,… Read More »
As we all know Sage CRM provides us with a customized way to keep record of the issues or say cases assigned to a user. But what if this cases are remained untouched! Does your CRM help? No! That is where the Service level agreements (SLA) come in. SLA provides us with the functionality to… Read More »
Hello folks! Here we are back with one more interesting trick. Some days ago I came across this question on Sage development partner’s forum. Thought I could modify the suggestion with screens and add it over here. Here is the scenario posted by user. Scenario: I have a customer who wants to call an external… Read More »
Google map’s is one of the advanced tools which helps us keeping track of all the customer sites we may need to visit. Yes Address module itself is the efficient feature available to track this, however seeing it on a map takes the level of visibility to whole new advanced level. We have the component… Read More »
Sometimes we come across scenario where we have to hide fields on Page Onload (View Mode) as well as OnChange of page (Edit mode). I have written a blog for the same. You can find it in the below path: https://www.greytrix.com/blogs/sagecrm/2010/06/28/hide-and-show-fields-in-sagecrm/ The above block works fine. But I had a requirement from client that he… Read More »
If any case/ticket is created in CRM, it must be closed in some defined time range. Usually one who logs the case can trace this timeline based on the discussion with customer. This also depends upon the severity and type of customer. Obliviously you don’t want to delay services to your regular customers. Along with… Read More »
In Sage CRM, for creating the case there is standard workflow or we can create the new workflow as per our requirement also. Not only for cases, workflow can also be defined for other entities like opportunity, lead, etc. In workflow, there is one action as “Send E-mail”. This action is used to send emails… Read More »
Currently in CRM, we can create Tickets\Cases and assign them to the Users who are going to work on the same there onwards. In later stages of workflow same cases would be Re-Assigned to next level for approval or whatever may be the process followed in an organization. The process of Creating & Reassigning of… Read More »