Category Archives: Feature

New Features and Enhancements in Sage CRM 2023 R1

Sage CRM, a popular customer relationship management solution, has undergone an exciting transformation with its latest release, Sage CRM 2023 R1. Packed with numerous new features and enhancements, this version promises to streamline workflows, boost productivity, and enhance customer experience like never before. In this blog post, we will delve into some of the key… Read More »

Sage CRM 2022 R1 UX improvements – Update territory in Opportunity, Case, Lead Groups

Sage CRM is very flexible to manage or incorporate different type of scenarios as per the business needs. It has an inbuilt powerful Security mechanism known as “Territories”. By setting territories in Sage CRM, we can restrict one user from accessing records of another user belonging to different territory. Territory field is available on Main… Read More »

Sage CRM 2022 R1 – Automatically refresh calendar and calendar list

One of the most effective features available in the Sage CRM is Calendar and widely used feature as well. Sage CRM’s Calendar tab helps the users to manage communications i.e. appointments and tasks such as taking a follow-up from the customer, sending an email, scheduling a call, etc. We have already written about the new… Read More »

On-Screen Notification error in Sage CRM

Triggering Escalation is one of the powerful and useful features within Sage CRM. With the help of Escalations, you can perform numerous actions within Sage CRM application such as displaying on-screen notifications for users, sending emails to customers, setting certain field value, execute SQL statement or run stored procedures, etc. Another feature mostly used in… Read More »

Modify view of Summary List Gadget with Icon Gadget in Sage CRM

Sage CRM dashboard is an enterprise application (EA) interface used for the monitoring of business and sales opportunities, processes and performance. A CRM dashboard provides real-time business event snapshots, which are used to measure and develop analytics for business reporting. Sage CRM dashboards facilitate comparative business analysis through the capturing of data and related Web-based… Read More »

Mark Task ‘Complete’ from Calendar Tab

Calendar is one of the most effective features available in Sage CRM. In the Calendar tab within My CRM, it allows us to create communications as well as to view Communications created for another user in a more easy and responsive manner. In the calendar tab, you can view the Appointment or Task on daily,… Read More »

Error in Document Drop functionality from Sage CRM 2020 R1 to 2021 R1

Documents plays a vital role in every business organization. Sage CRM has the Documents feature available against every primary entities like Company, Person, Opportunity, Quotes, and Orders etc. In every business, documentation process involves gathering of all information of their business processes, some of them contains their client’s confidential stuff. If a person gets replaced… Read More »

Sage CRM 2021 R2: UX improvements – Ability to have multiple Web Lead Return URL

Sage CRM has allowed to capture and handle the management of the enquiries from the prospect in a very efficient way. Along with this, the ability to collect these enquiries is also available from and within Sage CRM with the help of web forms creation. The enquiries created through these Web forms or web portal… Read More »