Sage ERP X3 integration with Sage CRM – Troubleshooting Tips

By | March 17, 2015

Recently, we released, GUMU™ for Sage CRM – Sage ERP X3 integration. Our GUMU™ for Sage CRM – Sage ERP X3 is a real-time, bidirectional link. In this blog, we will go through an Error message which user may face while using integration and it’s a possible solution.

New StuffGUMU Sage ERP X3 integration with the new Sage CRM v 7.3

Error Message : “Error while reading webservices description. Please contact your system administrator for more details.”

In Sage CRM system integrated with Sage ERP X3 using GUMU™ integration, while accessing GUMU tabs or using any other GUMU functionality user may come across this error message.


Reason: In GUMU™ integration, we have used Sage ERP web services to connect to ERP X3. While connecting to ERP, there could be a possibility that the Sage ERP X3 web service pool which is used in configuration is stopped.

Solution: To resolve this issue, user will need to check below points.

a.Check if your webservice pool is started or not, follow below steps for the same:

  • In your Sage ERP X3 server’s Internet explorer browser, go to below URL http://localhost:28880/root/
  • Click on “Webservice server” tab.
  • This will show you, the XML with list of web service pool started. Check for the web service pool you configured with Sage CRM for GUMU integration. You will find status for the pool in “statelib” attribute of this XML.
  • If it is “stopped”, click on Start button (Please refer below screenshot for the same) to start the pool.

image002b. If the configured pool is started already then please check whether the webservice URL, User name and Password entered in GUMU Configuration screen is correct.

  • Go to Administration -> Sage ERP X3 -> Configuration.


This should solve the problem. In any case, you can always contact us for GUMU support at

About Us
Greytrix – a globally recognized Premier Sage Gold Development Partner is a one-stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation expertise.

Greytrix caters to a wide range of Sage Enterprise Management (Sage X3) offerings – a Sage Business Cloud Solution. Our unique GUMU™ integrations include Sage Enterprise Management (Sage X3) for Sage and Magento eCommerce along with Implementation and Technical Support worldwide for Sage Enterprise Management (Sage X3). Currently we are Sage Enterprise Management Implementation Partner in East Africa, Middles East, Australia, Asia. We also offer best-in-class Sage X3 customization and development services, integrated applications such as POS | WMS | Payment Gateway | Shipping System | Business Intelligence | eCommerce and have developed add-ons such as Catch – Weight  and Letter of Credit for Sage Enterprise Management to Sage business partners, end users and Sage PSG worldwide.

Greytrix is a recognized Sage Rockstar ISV Partner for GUMU™ Sage Enterprise Management – Sage CRM integration also listed on Sage Marketplace; GUMU™ integration for Sage Enterprise Management – Salesforce is a 5-star app listed on Salesforce AppExchange.

For more information on Sage X3 Integration and Services, please contact us at We will be glad to assist you.