In this blog, we are going to discuss what void Credit Card Pre-authorization process is and how to use void Credit Card Pre-authorization.
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If a credit card pre-authorized payment has not been settled in Sage Payment Solutions, you can void a Credit Card Pre-authorization. If a transaction has been settled in Sage Payment Solutions, it cannot be void Credit Card Pre-authorization.
To void a credit card pre-authorization:
- Open Order Entry> O/E Transactions > Order Entry.
- Select an order number for which a credit card payment has been pre-authorized.
Note: If credit card payment has not been pre-authorization for an order, so
Void Pre- authorization button will not appear on OE screen.
- Click Void Pre-auth. The O/E Pre-authorization screen appears.
- Click Void. The Process Credit Card screen appears.
- Click Void Pre-authorization. Sage Payment Solutions voids the pre-authorization.
- Click OK
- Close the O/E Pre-authorization and Void Pre-authorization windows. After this, you will be back at the Order Entry window. Click the Post button, then click the Close button. You have now voided a Pre-authorization transaction.
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