Void Credit Card Pre-authorization

By | September 7, 2017

In this blog, we are going to discuss what void Credit Card Pre-authorization process is and how to use void Credit Card Pre-authorization.

New Stuff: Cannot connect to WMI provider Error

If a credit card pre-authorized payment has not been settled in Sage Payment Solutions, you can void a Credit Card Pre-authorization. If a transaction has been settled in Sage Payment Solutions, it cannot be void Credit Card Pre-authorization.

To void a credit card pre-authorization:

  1. Open Order EntryO/E Transactions > Order Entry.
  2. Select an order number for which a credit card payment has been pre-authorized.
    Note: If credit card payment has not been pre-authorization for an order, so
    Void Pre- authorization button will not appear on OE screen.
  3. Click Void Pre-auth. The O/E Pre-authorization screen appears.
    OE Order Entry screen
  4. Click Void. The Process Credit Card screen appears.
  5. Click Void Pre-authorization. Sage Payment Solutions voids the pre-authorization.
    Process credit card -Void Pre-authorization
  6. Click OK
    Click on OK button to process
  7. Close the O/E Pre-authorization and Void Pre-authorization windows. After this, you will be back at the Order Entry window. Click the Post button, then click the Close button. You have now voided a Pre-authorization transaction.
    OE Order entry screen

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