Error exporting reports to excel in CRM part-6

By | September 11, 2018

“Error exporting reports to excel” or “The Dashboard has experienced a problem. Please contact your System Administrator.” are the dreadful errors ever faced in Sage CRM. Although, there have been a knowledgebase in order to tackle these issues; causes of the error differs in its own way.

New Stuff: Display 3 Line Menu Feature in SAGE CRM 2018 R2

In this blog also, we will be discussing one such scenario due to which working of Export to Excel or Dashboard failed in CRM. We checked all the suggestions written in the earlier blogs to overcome this issue, but no luck.

On checking the Tomcat logs we found some strange or say a new type of error being reported. Below is the screenshot of the same.

Even on debugging from browser, below error details displayed.

Since, the error logs did not specifically guide us towards the exact cause of the issue; we decided to rollback recent updations made in CRM. This made us move towards the Users section, wherein we had created a new user account with logon name ‘Admin’ and disabled the previous one. We updated the logon name and thus for now we had only one user account with logon name as Admin. We refreshed the Dashboard tab/page and Bingo! Reverting the changes resolved the Dashboard and Export to excel issue in CRM.

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