Sage CRM’s System Settings menu helps the Admin user to manage fundamental settings of CRM application which helps to cope with the behavioral changes in the application. One such feature of CRM is Locking the System. This option provides a way to log all users except the System Administrator out of the system when essential maintenance tasks need to be carried out.

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To lock the system:

1. Click <My Profile> | Administration | System | Lock System.
2. Select Continueto log off any logged on users.
3. Select Continueto lock the system. The system homepage is displayed. The system is now locked.

Before implementing a lockdown of the system, it is better to prior inform all the users since locking the system may hamper their work. Users cannot log back into the system until either the System Administrator unlocks it or the maximum lockout period of three hours has elapsed.

But have you ever wondered or come across such a situation where your System Admin user himself has been logged out of system when the system was locked? Based on my past experience, I am writing this blog where I had accidentally logged off System Admin user while the System was in Locked state. On trying to login again, I faced the error as shown below.

After investigating we found that while locking the system, the system lock data is recorded in the custom_sysparams table.

select * from custom_sysparams where parm_name like ‘%syslocked%’

The two parameters in the parm_name field are:

• SysLockedByUsrID: This holds the logon name of the user that locked the system e.g. Admin
• SysLockedTime: This records when the system was locked.

So you just need to execute the below query to unlock the Sage CRM.

 UPDATE custom_sysparams SET Parm_Value= null WHERE parm_name like ‘%syslocked%’

After executing above query, give an IIS reset. Your Sage CRM application will be unlocked for all the users.

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