Notifications not working in Sage CRM 2017 R1 onwards

By | October 31, 2018

Notifications are used to inform the user that a new record has been assigned to him or some changes has been made in the system. Sage CRM also has a Notification feature available in the system. You can set up Quick Notifications for Main entities from “Notifications” tab available under Administration -> Customization-> Entity. Over there you can either set up On Screen Notifications or Email Notifications also.

New StuffUse of Exclude All and Include All buttons in Static Group

As you know, Sage CRM 2017 R1 came up with the improved notifications area at the top of the screen. Notifications have been revamped in order to reduce disturbance and keep your workspace from being covered. To test the new notification feature, I installed Sage CRM 2017 R1. But, when I logged into CRM and click on Notification icon, it was showing below error.

We searched the log files to check if any issue is logged over there. But, no luck. Logs also does not contain any information about the issue. After doing lots of R and D, we realized that the tomcat service of CRM is not running after installation. So, to give it a try, we started the tomcat service. Bingo!! Notifications started working properly as shown in below screenshot.

So, if the notifications are not working in Sage CRM 2017 R1 onwards, you have to make sure that Apache Tomcat and URL Rewrite is working properly, as notifications rely on this two services.

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