Category Archives: Uncategorized

Open Cases Summary Report to Managers.

In Sage CRM, a case entity is mostly used as a Customer service issue. We can capture a customer query in Sage CRM, and track the progress of the problem through to a Solution and closure. Cases may be assigned as High, Normal or Low priority in Sage CRM. They have a status as ‘In… Read More »

Providing additional Rights to a User within Security Profile

Sage CRM allows us to define access rights across the organization to Users by using Security Profiles and Territories. In this blog, we will discuss how to allow direct rights in territories to specific Users. Let’s consider one example where User A belongs to Mumbai Sales team and associated with Sales Rep Profile. Sales Rep… Read More »

Hide Opportunity Total panel

There are lot of information available in Sage CRM by default which may be useful for one customer but other customer it would be irrelevant information. For an instance, a company does not want to use Quote and Order functionality as it will be handled outside the system then, the Opportunity Total panel shown on… Read More »

Meaning and Usage of “#” symbol in Sage CRM

Hi Folks! In standard CRM escalation conditions you must have seen “#” symbol used to get certain values on run time. Through this article I would be explaining you in detail about the usage of “#” symbol. New Stuff: How to bind Custom List in Dot net using Select SQL The #Codes are a set of… Read More »

Troubleshooting Apache Tomcat Service issue of Sage CRM

‘Windows could not start the Apache Tomcat CRM Tomcat7 service’ is the most terrifying error found in Sage CRM 7.x history. Sage CRM with failed tomcat service affects large amount of features of CRM application such as Dashboards, Mail merge functionality, Documents uploading etc. There can be various reasons for failure of Tomcat service, however,… Read More »

Steps to Verify Sage X3 Web Services running at Sage X3 server

GUMU™ for Sage CRM – Sage X3 integration link is real time bi-directional link which sync customer data (Customer/Address/Contact) from Sage CRM to Sage X3 and vice versa. New Stuff: How to resolve error while reading webservices description – Troubleshooting Tips In our GUMU™ for Sage CRM – Sage X3 Integration link, we use Sage X3 Web Services… Read More »

Create Sage X3 ERP Primary contact from Sage CRM

In our previous blog post, we went through the steps to create additional addresses and contacts from Sage CRM to Sage X3 ERP. In this blog, we will discuss how to create primary Contact at Sage X3 using GUMU™ Integration. New Stuff: How to resolve error while reading webservices description – Troubleshooting Tips Sage CRM user will have… Read More »