How to unlock your process in Sage X3

By | March 16, 2013

In Sage X3 whenever we are working on any screen and suddenly we get disconnected from the Sage X3 system due to reasons such as Power Failure or network failure. When we log in we see that we cannot do any modification on the screen as it is locked and to recognize the locked file by seeing the lock icon at the bottom-left corner.

Also Read: Data Backup and Restore in Sage ERP X3

Sage X3 provides the way to unlock the locked procedures. The below-mentioned steps will help you to unlock the procedures –

  • Navigate through Development > Utilities > Verification > Locks > Locked Processes. Here you can see the procedures which are locked.
  • To unlock the locked procedures first navigate through Development > Utilities > Verification > Locks > Locked Symbols. You will get the below screen, in that Right Click to the record and select User Monitor option.
  • When you click on User Monitor you will get the below screen. In the second grid you can see the no of active processes, right-click the particular process and click on Process Termination, the process will get unlocked. 
  • Now you can continue your work.

About Us

Greytrix – a globally recognized and one of the oldest Sage Development Partner is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation competence. 

Greytrix caters to a wide range of Sage X3, a Sage Business Cloud Solution, offerings. Our unique GUMU™ integrations include Sage X3 for Sage, Dynamics 365 CRM and Magento eCommerce along with Implementation and Technical Support worldwide for Sage X3. Currently we are Sage X3 Implementation Partner in East Africa, Middle East, Australia, Asia, US, UK. We also offer best-in-class Sage X3 customization and development services, integrated applications such as POS | WMS | Payment Gateway | Shipping System | Business Intelligence | eCommerce and have developed add-ons such as Catch – Weight  and Letter of Credit and India Legislation for Sage X3 to Sage business partners, end users and Sage PSG worldwide. Greytrix Sales Commission App for Sage X3 simplifies commission calculations and postings on sales transactions.

The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.

Greytrix is a recognized Sage champion ISV Partner for GUMU™ Sage X3 – Sage CRM integration also listed on Sage Marketplace; GUMU™ integration for Sage X3 – Salesforce is a 5-star rated app listed on Salesforce AppExchange and GUMU™ integration for Dynamics 365 CRM – Sage ERP listed on Microsoft AppSource.

For more information on Sage X3 Integration and Services, please contact us at, We would like to hear from you.