As we know, a warranty is a type of assurity that a manufacturer makes regarding the condition or quality of its product. It also refers to the terms and conditions in which repairs or exchanges will be made if the product does not function as originally described or intended.
A warranty request means a claim for the repair or replacement of products manufactured by the company under unexpired warranties or for credits or price adjustments for such products, as a result of their failure to perform in accordance with the warranties made with their sale.
In X3, the warranty requests provide a tool for the adjustment of indirect sales within the installed base and the warranty contracts.
These warranty requests represent the computerised translation of the receipt of a warranty voucher, sent by the customer. The isntalled base is t the list of all the products installed at any one time at the customers.
To apply a warrenty request you need to navigate to:
Customer relation > Customer support > Warranty request
Following are the Warranty request screen fields.
1. Site: site code for which the warranty voucher is entered.
2.Customer: the customer code which identifies the installed base mentioned in the warranty voucher
3.Installation site: the installation site for the installed base mentioned in the warranty voucher. 4.Contact: the identify of the person who has either the warranty voucher or uses the product.
Installed base details required are as follows:
- Product: the product reference for the installed base declared by the final user
- Reseller: the reseller or sales outlet from which the user has made the acquisition of the goods.
- Serial number: controls the serial number and stock status report. For serially managed product, this is the unique id to trace the product
- Quantity: to enter the quantity used by the final user. If the product is managed with serial numbers, the quantity cannot be greater than one.
- Purachse details: contains purchase date, purchase price and unit of installed base by final user.
- Location/comments: the location specified in the installation of the goods.
After creation of warranty request, you can validate the same using “Validation” button. The validation changes the status of warranty request from “To do” to “Done”. Once it is validated, one can not modify it and the installed base gets created for the same. You can refer this newly created installed base from “Base” button.
Thus, you can make use of warranty request functionality in X3, to claim for a product if it is not functioning as intended.