How to invoice delivery quantity if return is already created for delivery

By | October 25, 2021

In a normal business scenario, invoices play an important role as it is a key part of any business process. An invoice is a document that maintains a record of a transaction between a buyer and seller, such as a paper receipt from a store or online record from an e-tailer.

Invoices are a critical element of accounting internal controls and audits.

Delivery or shipment is also an important part of the Sales process too where invoices are being created from shipments and deliveries actually involves the process of transporting goods from source location to predefined destination.

Customer Returns are basically items that have been purchased from a store or any online store but then returned by a customer. In retail, a product return (customer return) is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

So the Sales process involves all the above processes starting from quotes to orders to shipments to invoices and so on. So all the above processes which we discussed are an integral part of the Sales cycle and without any of them the cycle may not be able to complete depending on the circumstances.

In some business scenarios, there might be a situation where we already performed a return for any particular shipment and then want to invoice that delivery but as return is already performed for that particular shipment so we may not be able to invoice that delivery.

So in this blog we will show you the process which can help you to invoice a total shipment quantity even if return is already created for that shipment.

Follow the below steps:

For creating an invoice for the returned quantity of shipments we need to have a shipment which is already returned.

Now suppose if we have shipment which is already being returned for which we want to create an invoice then X3 doesn’t allow us to create an invoice for total shipment quantity where ‘Invoice’ button on the delivery screen is also disable and the same delivery is also not available in left list selection of invoice.

So in order to invoice that delivery we need to navigate to All -> Setup -> General Parameters and open ‘INV’ group (i.e. Invoicing rule) of ‘Sales’ chapter. Kindly refer below screenshot for the same.

Fig 1: Parameters values

After opening ‘INV’ group of ‘Sales’ chapter, just change parameter DLVRTNCNO (i.e. Returned quantity invoicing) from ‘No’ to ‘Yes’. Kindly refer below screenshot for the same.

Fig 2 : Value

o this parameter can be set to either folder wise or legislation wise or company wise whichever way is preferred we can set the same.

The parameter has only two values ‘Yes’ and ‘No’ and below is the use of the same.

Yes – The total quantity of each delivery line is invoiced even if returns have been recorded on this delivery line. Returns created before the delivery invoicing will be subject to a credit memo request.

No – Only the non-returned quantity of a delivery line is invoiced. Returns created before delivery invoicing cannot be the subject of a credit memo request.

By the help of the above blog, we can invoice a return quantity of delivery in X3.

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