Global Search feature Issue in sage 300 Desktop

By | February 26, 2021

Sage 300 has introduced a feature called Global Search with its latest release of Sage 300 ERP 2019. This feature helps the user to quickly search for the data (transactions) from the company database.

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While trying to open the ‘Global Search’ feature from the Sage 300 ERP application, users may encounter an error such as

“A problem occurred and the search could not be performed. Contact your system administrator for help.”

Wondering why this error pops up? Read below to know the reason behind this error in Sage 300, and get there solution.


Why this error in Sage 300 Global search feature?

Whenever Sage 300 application fails to open the ‘Global Search’ popup screen. This means that the ‘GlobalSearchService’ is stopped.

Resolution of Error :
To resolve the above error in Sage 300, one need to follow the below mentioned simple steps:

  1. In Run command, type “Services.msc” and click on “OK”

2. Search the ‘GlobalSearchService’. If the status indicates “Not Started”, then manually right click and click on “Start“, to start the process.

  1. Once the Service control Popup gets closed automatically, you will be able to see the status as Started.
  2. Now as you log in to Sage, users will be able to click on the Global Search button and able to see the below screen.
Global Search

So, Global Search is very helpful when we have some content that we need to find and doesn’t have knowledge about the presence of the same Sage 300 ERP, it will list all the areas as per the selection and provide direct drill down feature to open the same.

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Greytrix – a globally recognized and one of the oldest Sage Development Partner is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation competence.

Greytrix offers unique GUMU™ integrated solutions of  Sage 300 with Sage CRM,, Dynamics 365 CRM and Magento eCommerce along with Sage 300 Migration from Sage 50 US, Sage 50 CA, Sage PRO, QuickBooks, Sage Business Vision and Sage Business Works. We also offer best-in-class Sage 300 customization and development services and integration services for applications such as POS | WMS | Payroll | Shipping System | Business Intelligence | eCommerce for Sage 300 ERP and for Sage 300c development services we offer, upgrades of older codes and screens to new web screens, latest integrations using sData and web services  to Sage business partners, end users and Sage PSG worldwide. Greytrix offers 20+ addons for Sage 300 to enhance productivity such as GreyMatrixDocument AttachmentDocument NumberingAuto-Bank ReconciliationPurchase Approval SystemThree way PO matchingBill of Lading and VAT for Middle East. The GUMU™ integration for Dynamics 365 CRM – Sage ERP is listed on Microsoft Appsource with easy implementation package.

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