“No Supported Databases Are Set Up” error in Sage 300 from v2023 PU2

By | January 29, 2024

Sage 300 is a powerful business management solution, addressing the diverse needs of growing businesses. With comprehensive financial and operational features, it empowers organizations to streamline operations, manage finances, and make informed decisions. Its scalable and customizable platform is designed for various industries.

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This blog aims to provide a solution for the possible cause for above error.

As part of the security enhancements introduced in Sage 300 v2023 PU2 and onwards, it is imperative to reconfigure the database, particularly for users of the previous version. This involves configuration the Vault and Store databases. The screenshot below displays the corresponding pop-up prompt that users may have encountered during this process.

After clicking on ‘Start Database Setup’ in response to the pop-up, when entering the password, you may encounter the following error message

One of the reason that can lead to these errors might be the SQL server service is not running, to resolve the error in the above case, please follow the steps below:

1.Click on ‘Windows’ key and search for the Services and right click on the SQL server on which Sage 300 is configure.


2.Now click on Start.

3.Now you can able to start the Sage 300 and login the same.

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Greytrix – a globally recognized and one of the oldest Sage Development Partner is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation competence.

Greytrix offers unique GUMU™ integrated solutions of  Sage 300 with Sage CRM, Salesforce.com (listed on Salesforce Appexchange), Dynamics 365 CRM and Magento eCommerce along with Sage 300 Migration from Sage 50 US, Sage 50 CA, Sage PRO, QuickBooks, Sage Business Vision and Sage Business Works. We also offer best-in-class Sage 300 customization and development services and integration services for applications such as POS | WMS | Payroll | Shipping System | Business Intelligence | eCommerce for Sage 300 ERP and for Sage 300c development services we offer, upgrades of older codes and screens to new web screens, latest integrations using sData and web services  to Sage business partners, end users and Sage PSG worldwide.

Greytrix offers 20+ addons for Sage 300 to enhance productivity such as GreyMatrixDocument AttachmentDocument NumberingAuto-Bank ReconciliationPurchase Approval SystemThree way PO matchingBill of Lading and VAT for Middle East. The GUMU™ integration for Dynamics 365 CRM – Sage ERP is listed on Microsoft Appsource with easy implementation package.

The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.

For more details on Sage 300 and Sage 300c Services, please contact us at accpac@greytrix.com, We will like to hear from you.