Disable Keyboard Enter Key in Sage CRM Screens

By | April 29, 2022

In Sage CRM, when data is entered on Company, Person, Case, or any other custom entity screens, the record gets saved into Sage CRM when the Sage CRM user clicks on the “Enter” key on the Keyboard. One of our customers approached us and came up with a requirement that, he wants to prevent records from being saved automatically by hitting Enter Key.

New Stuff: Sage CRM – Finance Ticket Management

The customer was entering data into the Description field and if the user pressed an Enter key then the record gets saved. Customers wanted to enter long paragraphs into the Description field. To overcome this, the Customer wanted to prevent the saving of records on click of Keyboard Enter Key in Sage CRM.

This can be achieved by following the below steps.

  • Log in to Sage CRM with Admin user.
  • Navigate to the below path and select Cases entity. and Click on the CaseDetailBox Edit icon
    Administration | Customization | Case | Screens
  • Click on the Pencil icon available in the Customize column of the Case Detail Screen.

  • Copy and Paste the below lines of code into the CustomContent section as shown below the image.
<script>
crm.ready(function(){
DisableEnterKey();	
});

function DisableEnterKey()
{
	$(document).ready(function()
	{
		$(window).keydown(function(event)
		{
			var tag=event.target.tagName;
			if(tag==""||tag=="undefined"||tag=="null")tag="";

			if(tag!="")
				tag=tag.toLowerCase();

			if(event.keyCode == 13 && tag!="textarea") 
			{
				event.preventDefault();
				return false;
			}
		});
	});
}
</script>

  • Click on the Save Button.

Once this is done, data won’t save when the Keyboard Enter Key button is clicked on the New/Edit Case screen. In the same way, anyone can disable the Keyboard Save button on the screen of his choice within Sage CRM.

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