Sage ERP X3 provides a feature to specify a reason for the order closure.
This functionality is used in the order management function. It is used to associate a reason and a closure date when an order line or an order is fully closed. If an order line is to be closed, a dedicated window opens and is used to choose a reason from the list of reasons the reason and the closure date are then automatically stored on the order line. If an order line is re-opened, the reason and closure date are deleted.
If a complete order is closed, then a seperate window opens in a similar fashion. The reason and closure date are then stored in the order header and in all the lines that are not yet closed.
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To successfully bring this functionality follow below steps.
Navigate to setup->General parameters->Parameter values
Right click on ORD group and click on detail
Set the value as “Yes” for CCLRENORD parameter.
Close the Sale Order by clicking on close button, System will display reasoning window to choose a reason to close the order or line
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