How to solve “Transaction stopped” error while creating sales invoice in Sage X3

By | January 28, 2022

Sage X3 is enterprise resource planning (ERP) product which helps organization to manage all the operation of organization and database into a single software solution. Sage X3 contains list of modules like sales, purchase, inventory, project, financial and many more.

In sales module, sometimes an error occurs – “Transaction stopped” while creating sales invoice as shown in below screenshot. Because of which users could not create invoices.

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Error coming while creating sales invoice
Error coming while creating sales invoice

To solve above error we have to follow below steps:

Step 1: Navigate to Sales Invoice screen , then Jump to Type” field in sales invoice transaction as shown in the below screenshot.

Jump to Invoice type
Jump to Invoice type

Step 2: you will be redirected to new screen of Customer invoices types. Here you can see “Entry type” field in the setup section.

Step 3: click on action button of the same field and jump to Document types option as shown in the below screenshot.

ump to document type
ump to document type

Step 4: Once you redirected to the Document type master, you can see Default journal field is blank in identification section as shown in the below screenshot.

Default journal missing
Default journal missing

Step 5: you have to jump to Journal code screen by clicking on action button of Default journal field present in identification section of Document types master , and then you have to create one Journal code for sales module as shown in the below screenshot.

Create Journal code
Create Journal code

Step 6: Before creating a journal code, check availability of journal code with sales module in system. If it is available then assign same code to default journal field at document types screen or else create a code and then assign the same code as shown in the below screenshot.

ssign default journal to document types
ssign default journal to document types

Once journal code is assigned in Default Journal field in document types master then save and close all the screens and try to create sales invoice. Now, you will be able create Sales Invoice without any error.

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Greytrix caters to a wide range of Sage X3, a Sage Business Cloud Solution, offerings. Our unique GUMU™ integrations include Sage X3 for Sage CRMSalesforce.com, Dynamics 365 CRM and Magento eCommerce along with Implementation and Technical Support worldwide for Sage X3. Currently we are Sage X3 Implementation Partner in East Africa, Middle East, Australia, Asia, US, UK. We also offer best-in-class Sage X3 customization and development services, integrated applications such as POS | WMS | Payment Gateway | Shipping System | Business Intelligence | eCommerce and have developed add-ons such as Catch – Weight  and Letter of Credit and India Legislation for Sage X3 to Sage business partners, end users and Sage PSG worldwide. Greytrix Sales Commission App for Sage X3 simplifies commission calculations and postings on sales transactions.

The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.

Greytrix is a recognized Sage champion ISV Partner for GUMU™ Sage X3 – Sage CRM integration also listed on Sage Marketplace; GUMU™ integration for Sage X3 – Salesforce is a 5-star rated app listed on Salesforce AppExchange and GUMU™ integration for Dynamics 365 CRM – Sage ERP listed on Microsoft AppSource.

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