Work order data is not fetching while creation of production tracking in Sage X3

By | September 30, 2025

To track production in Sage X3, you need to create a work order in the Manufacturing function. This work order acts like a blueprint for what needs to be produced. After creating it, you use the Production Tracking (GESMTK) or Work Order Tracking functions to log details like how many units were made, what operations were performed, and what materials were used. To make this work smoothly, you must set the work order to “Firm” status, ensure all components (like raw materials) are allocated, and enter the quantities of finished products. For faster and easier tracking, you can use tools like mobile automation to scan data or bulk tracking to handle large batches at once. These steps help keep your production process organized and efficient, ensuring accurate records for inventory and planning.

One of our clients was facing an issue while creating production tracking in Sage X3 by referencing a work order. They had just created a new work order and wanted to track its progress right away. However, when they tried to create a production tracking entry for that work order, they hit a roadblock: the system showed a “No record selected” error on the production tracking screen, as shown in the screenshot below.

New stuff: Sage X3 Tips: Adding Custom Fields to the Enterprise Planning Screen

Fig. 1 Production Tracking Error
Fig. 1 Production Tracking Error

To solve this concern, I carefully debugged the standard Sage X3 code to find the root cause. After some digging, I discovered that a field called Milestone (DACMST) was set to 1 (which means “No”), as shown in the screenshot below. This setting was preventing the work order from being selected in the production tracking screen.

Fig. 2 WO Operations Scheduling Milestone
Fig. 2 WO Operations Scheduling Milestone

Field DACMST (Milestone or Schedule Type) has three values:

  • No: This setting means the operation cannot be tracked manually, so the work order won’t show up in the tracking screen.
  • Normal Tracking: This allows the operation to be tracked one by one in the usual way, making it selectable for tracking.
  • Range: This setting tracks the operation and all previous non-tracked operations automatically until it reaches an operation set to Normal Tracking or one that’s part of another range.

When the Milestone field was set to “No,” it blocked the system from recognizing the work order for manual tracking. So, I changed the milestone value to 2 (i.e., Normal Tracking). After making this change, the system immediately allowed the work order to be selected in the production tracking screen, solving the issue. To understand why this happened, I investigated further and found that the milestone setting needs to be properly configured in the Routings Master to ensure data flows correctly. You can set this up at the path below:

Manufacturing -> Technical Data -> Routings -> Scheduling tab -> Milestone (Available in Scheduling’s grid)

Fig. 3 BOM Routings Scheduling Milestone

This way, we can solve the work order selection issue at production tracking. To avoid this problem in the future, always check the Milestone setting when setting up routings. Setting it to “Normal Tracking” ensures that work orders are available for tracking without errors. Additionally, double-check that your work order is in “Firm” status and that components are allocated properly, as these can also affect tracking. By taking these steps, you can prevent similar issues and keep your production tracking running smoothly.

About Us

Greytrix – a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.

Greytrix has some unique integration solutions developed for Sage CRM with Sage ERPs namely Sage X3Sage IntacctSage 100Sage 500, and Sage 300. We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users, and Sage PSG worldwide. Greytrix helps in the migration of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes addons like  Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature, Sage CRM CTI Framework.

Greytrix is a recognized Sage Champion Partner for GUMU™ Sage X3 – Sage CRM integration listed on Sage Marketplace and Sage CRM – Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.

For more information on our integration solutions, please contact us at sage@greytrix.com. We will be glad to assist you.