Icons not displaying in Sage 300c

By | May 30, 2024

Sage 300c is a cloud-connected version of the traditional Sage 300 ERP software, allowing for increased flexibility and remote access. We can use Sage 300c, as its web-based interface provides a better user experience.

The other day, when we logged into Sage 300c, we experienced an issue where the icons weren’t displaying. After extensive troubleshooting, we have come across a solution to this problem.

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Fig 1. Icons not loading

Solution 1- Check the security permission of Sage 300 folder. Give the permission of Sage 300 folder to IIS users.

Solution 2- The issue stemmed from missing IIS permissions. Please refer to the screenshot below.

Fig 2. Missing permission of IIS

Please follow the below steps to resolve the problem.


  • Go to Control Panel.
  • Click on Programs.
  • Click on Turn Windows features on or off.
  • Check the Web Management tools, World Wide Web Services from Internet Information Services option.
  • Check the Internet Information Services Hostable Web core option.
  • Restart the system.
Fig 3. Granting the permissions to IIS

Now you can see the icons in Sage 300c.

Fig 4. Icons loaded properly

About Us: –

Greytrix – a globally recognized and one of the oldest Sage Gold Development Partner is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation competence.

Greytrix offers unique GUMU™ integrated solutions of  Sage 300 with Sage CRM, Salesforce.com, Dynamics 365 CRM and MagentoeCommerce along with Sage 300 Migration from Sage 50 US, Sage 50 CA, Sage PRO, QuickBooks, Sage Business Vision and Sage Business Works. We also offer best-in-class Sage 300 customization and development services and integration services for applications such as POS | WMS | Payroll | Shipping System | Business Intelligence | eCommerce for Sage 300 ERP and for Sage 300c development services we offer, upgrades of older codes and screens to new web screens, latest integrations using Data and web services to Sage business partners, end users and Sage PSG worldwide. Greytrix offers 20+ addons for Sage 300 to enhance productivity such as GreyMatrixDocument AttachmentDocument NumberingAuto-Bank ReconciliationPurchase Approval SystemThree way PO matchingBill of Lading and VAT for Middle East. The GUMU™ integration for Dynamics 365 CRM – Sage ERP is listed on Microsoft Appsource with easy implementation package.

For more details on Sage 300 and Sage 300c Services, please contact us at accpac@greytrix.com, We will like to hear from you.