How Favourite records are stored in Sage CRM

By | October 26, 2018

In our earlier blog, we have explained how Favourite feature worked within CRM. In this blog, we will be talking about where Favourite records are stored in Sage CRM.

New Stuff: SAGE CRM 2018 R2: Consent in Sage CRM

When a user marks a record as a Favourite, Sage CRM itself internally stores data into UserRecords table. The records set as a favourite can be accessed by using the following SQL query.

Select * from UserRecords where usrc_userid = 1 and usrc_type = ‘Favourites’

Here
usrc_userid = Primary Key Id of User.

usrc_entityid = Entity for which Favourite has been set. Entity ID for each table can be found in table custom_tables. For Company, Entity ID is 5.

usrc_recordid = Primary Key Id for the record that is set as favourite.

SqlRecord

With this information, you can even create Reports/Dashboard within Sage CRM and make your life easier to manage your day to day tasks.

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