In our earlier blog, we have explained how Favourite feature worked within CRM. In this blog, we will be talking about where Favourite records are stored in Sage CRM.
New Stuff: SAGE CRM 2018 R2: Consent in Sage CRM
When a user marks a record as a Favourite, Sage CRM itself internally stores data into UserRecords table. The records set as a favourite can be accessed by using the following SQL query.
Select * from UserRecords where usrc_userid = 1 and usrc_type = ‘Favourites’
usrc_userid = Primary Key Id of User.
usrc_entityid = Entity for which Favourite has been set. Entity ID for each table can be found in table custom_tables. For Company, Entity ID is 5.
usrc_recordid = Primary Key Id for the record that is set as favourite.
With this information, you can even create Reports/Dashboard within Sage CRM and make your life easier to manage your day to day tasks.
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