A Lead can be converted to an Opportunity by “Convert to Opportunity” button available on the lead summary screen. We can also add the same in workflow using Create opportunity workflow action; however when we convert a lead to an opportunity workflow is not set. Surprisingly Opportunity table level script also is not fired when… Read More »
We all know that SageCRM can be integrated with Microsoft Outlook which gives you complete bidirectional synchronization of emails, contacts, appointments and tasks. You can work directly in Microsoft Outlook or Sage CRM as per your schedule. From Microsoft Outlook, emails can be sent\received and also we can choose which email should be filed in… Read More »
In our earlier post, we discussed about “Notification and Email feature in Sage CRM V7.2. There are some other exciting changes, which we have come across in Sage CRM 7.2 version. As we know for required fields in Sage CRM, blue (*) is displayed on the fields, so that user will understand the field is… Read More »
Search Select Advanced (SSA) field behaves in a specific manner for all the standard entities (Company, Person, Case etc.) in CRM. However it behaves little differently for the custom entities. Let us consider an example of a Company field to understand how this field behaves for standard entities in detail. 1. When user clicks on… Read More »
In Sage CRM, if we need create an email template with inline image, what we do normally is write the content of an email and reference the image from local path to build the design, however sometimes when we send an email the image doesn’t appear in the email body. We see the empty block… Read More »
Document Drop feature in Sage CRM allows users to drag-and-drop files as an alternative method of uploading attachments. It provides a short cut for linking documents, e-mails, or any type of file from another application to customer data in CRM. In addition, if a document is dropped onto the icon in any of the communication… Read More »
One of our clients was using Sage CRM 7.1 with Internet Explorer 8. Everything was fine until, a user accidentally upgraded his IE version to the latest one i.e. IE 9. After this upgrade; user was not able to login to CRM. Whenever he tried login to CRM, he was getting a message i.e. ‘User… Read More »
Time zone setting is a very essential part in CRM Migration process, as a result it is recommended to be taken care in pre-requisite well in advance. Whenever, any new records is added though CRM frontend or backend; it takes machine time zone irrespective to the Source Companies time zone. There is no screen available… Read More »
Hello folks! Here we are back with one more interesting trick. Some days ago I came across this question on Sage development partner’s forum. Thought I could modify the suggestion with screens and add it over here. Here is the scenario posted by user. Scenario: I have a customer who wants to call an external… Read More »
