Showing All Communications in Calendar List of Sage CRM 2018 R3

By | October 15, 2018

In the latest version of Sage CRM 2018 R3, many new functionalities are been added to it. We all are aware of the Calendar List functionality been introduced in Sage CRM 2018 R3. Calendar List allows us to view Communications created for a User in a more easy and responsive manner. It also allows sorting and filtering of Data. But Calendar List only shows the communications whose action are “Task” and “Appointment”. What if we need to show all the communications irrespective of its Action? Well in this blog, we will tell you how this can be achieved by following a simple step.

New Stuff: Features of Calendar List in Sage CRM 2018 R3

Calendar List populates the data on the basis of view written in “vCalendarList”.  So if we want to make any changes to the data displayed in the Calendar List, we can do it simply by modifying view vCalendarList. For example, by default Communication who’s Action are “Task” and “Appointment” are displayed, refer below screenshot:
Calendar List
But we want to show all the communications for a user irrespective of it action. To do this follow below steps:

  1. Log into Sage CRM as Sage CRM Administrator.
  2. Navigate to Administration | Customization | Communication.
  3. Click on “Views” Panel
  4. Click on “vCalendarList”. Refer below screenshot:
    vCalendarList
  5. Click on Change
  6. In below screenshot, you can see that at the end of the view there is where condition added i.e. “and Comm_Type in (N’Appointment’, N’Task’)”
    vCalendarList
  7. Remove “and Comm_Type in (N’Appointment’, N’Task’)” condition from this.
    Note: The above condition can also be changes as: “and Comm_Type in (N’Appointment’, N’Task’, ‘Email’)
  8. Click on Save So the final view will look something like below:
    vCalendarList
  9. Now, navigate to My CRM -> Calendar List, you can see that communication with all the action is displayed. Refer below screenshot:
    Calendar List

Hope this was useful to you!

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